[Resolved] Can't reply to a message after it is deleted by other user.

This topic is: Resolved

This topic has 12 replies, 3 voices, and was last updated 5 years, 6 months ago by David Keene.

Viewing 13 posts - 1 through 13 (of 13 total)

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August 29, 2018 at 2:51 pm #17000

David
Participant

User A sends User B a message. User B replies to the message. Then User A deletes the message from their inbox. User B can still see the message but cannot reply again. User B sees the error “You do not have permission to send reply to this message!” Is this normal?

August 29, 2018 at 5:53 pm #17013

Shamim Hasan
Keymaster

This is intended behavior.
When a user delete a massage but another user reply that massage and first user see that massage though he deleted that massage that is too much confusing. So now if any user delete a massage that massage can not be replied anymore.

August 29, 2018 at 9:43 pm #17036

David
Participant

Thanks for the clarification.

April 29, 2019 at 6:12 pm #23964

David Keene
Participant

Hi shamim,

I so love your work.

I also have this problem, basically if one of my 50 website users deletes the email then nobody can reply. I understand you say this is intended behaviour although its limiting functionality for other users. Is it possible for me to prevent users from deleting emails. As an enhancement request is it possible to make it so that although someone deletes an message if a group reply is made then all users again received the reply even if they have previously deleted the previous message.

Regards
Dave

April 30, 2019 at 9:43 pm #24008

Shamim Hasan
Keymaster

May be you can use fep_message_table_bulk_actions hook to remove delete option. That way there will be no option to delete message.

If you want that your user get replies if they delete also that will be needed to custom code.

May 2, 2019 at 4:41 pm #24097

David Keene
Participant

Hi Shamim

If using “fep_message_table_bulk_actions” is my only option at the moment i would be happy to use it. Can you please help me with the code which i would need to use.

Is it possible that you could include this functionality in future releases of the plugin or investigate options that will allow other users to send a reply to the whole group including the person/s that deleted the message. I have a very tide user base that like to delete message once they have ready them which is preventing the rest of the group from replying to the message.

Regards
Dave

May 2, 2019 at 8:20 pm #24101
Shamim Hasan
Keymaster
Please add following code in your theme’s (child theme’s if you are using) functions.php
```
add_filter( 'fep_message_table_bulk_actions', function( $actions ){
	unset( $actions['delete'] );
	return $actions;
});
```
This will remove delete option.

If you want your user can send reply even that is deleted also that is possible but need to be custom coded.
May 2, 2019 at 10:02 pm #24104

David
Participant

I am interested in the custom code option to give any user the ability to reply to a message that has been deleted by the other participant. Really I think it should be standard because that is how email would work. If I send someone an email and then delete it, they can still reply to it right? Anyway, if David Keene is interested maybe we could split the costs 50/50 for the custom job?

May 4, 2019 at 6:03 pm #24150

David Keene
Participant

Hi Shamim

I really do have to keep complementing you on your work, this plugin really is fantastic and I would be lost without it.

Regarding this issue and comment left by David. I would be more that happy to work with any developer or plugin user in the development of customer code for features outside that of core functionality. That said i do struggle to understand why you would see this as being custom code. Also i would be interested in understanding what your original intent was to prevent users from replying to an email they were included on when someone else deletes the message. To me this really doesn’t make sense, i can only see a use for this in preventing users from replying to announcements.

I have included the code previously provided and for the time being this is a great stop gap. That said i really would like to see a developed solution become core functionality so users who like to keep their mailbox tidy can.

I would be more that happy to write a requirement that you can put in your backlog for a later feature enhancement.

Regards
Dave

May 5, 2019 at 11:23 am #24165

Shamim Hasan
Keymaster

Hi again,
User feedback in No.1 priority to develop this plugin. This feature was already there (partially) where user could reply a message which was deleted by other user. It made so many confusion between users, where a user deleted a message but after another user reply, that message shown again.

So after user feedback i removed that reply option after one user delete a message.

So if i was wrong and have enough user feedback to include this feature again, I will again include this feature.

Best Regards
Shamim

May 5, 2019 at 11:48 am #24167

David
Participant

In my application the initial message is a quote for a service. It can sometimes take days/weeks for someone to reply which means the user who sent the message needs to leave it in their inbox. As they can be sending 5-10 quotes per day this leads to a very congested inbox. Users would like to be able to send a quote and then delete it but still have the option for the person to reply with the full message.

If there are valid reasons to have both options then could it be possible to have this as an option to select in the settings menu?

May 5, 2019 at 2:33 pm #24185

Shamim Hasan
Keymaster

Thank you again.
It seems a good opinion. I will try to add a settings so that users can reply deleted messages.

May 5, 2019 at 6:46 pm #24200

David Keene
Participant

Thanks Shamim,

I really appreciate your proactiveness in supporting your community. I understand this may take some time to complete and would rather you do not rush a solution.

Regards
Dave
Author

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Viewing 13 posts - 1 through 13 (of 13 total)

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