Can't send message to a user

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  • April 4, 2018 at 4:50 pm #12986
    Edi Michael
    Participant

    Hi, I recently found I can’t send message to a user even if he confirms that he doesn’t block me or disable the ‘Allow others to send me messages?’ option. When I try to send message to him, the error notice shows ‘xxx does not want to receive messages!’
    What should I do?

    April 4, 2018 at 8:18 pm #12991
    Shamim Hasan
    Keymaster

    Is this happening only for one user or for all users?
    Can you please check Front End PM PRO > Settings > Security and see if your role has permission to send message to that role user?

    April 8, 2018 at 9:14 am #13124
    Edi Michael
    Participant

    It’s only happening to one specific user, and no role block is applied.

    April 8, 2018 at 11:13 am #13127
    Shamim Hasan
    Keymaster

    Are you trying to send message from “New Message” page or from anywhere else?
    Can you type his name in “To” field and his name shows in suggestion?

    April 8, 2018 at 12:35 pm #13135
    Edi Michael
    Participant

    Yes, I use new message, and his name shows normally. But I can’t send it to him, if he sends message to me, there’ll be an error showing “You don’t have permission to send reply”

    April 8, 2018 at 12:50 pm #13138
    Shamim Hasan
    Keymaster

    Do you have any custom code for this plugin in your website?
    Also tell him to again check his settings page for those 2 options ( “Allow others to send me messages?” and “Blocked Users”). By default only this 2 options can output this error.

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Viewing 6 posts - 1 through 6 (of 6 total)

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