Hi,

Yes it was sending emails before. The thing that has changed is we have set the website live. So the URL has changed and the website was moved from one server to another. And we have installed an SSL certificate (http > https). If you are referring to if I use the e-mail setup within the plugin and have changed some text in that than yes, I am using custom email templates.

And I have walked through the troubleshoot, stil doesn’t work:
1. Go to Front-end settings page of messages and see if “Email me when I get new messages?” checked > Checked
2. Check if normal email can send from your website (eg. register, lost password email etc). > WordPress has send me an password lost email
3. If you use any SMTP plugin, see your SMTP plugin setup and Dashboard > Front End PM PRO > Emails > From Email is same. > I don’t use an SMTP plugin but in the settings of Front end pro are set the same domain
If you do not use any SMTP plugin, please check if Dashboard > Front End PM PRO > Emails > From Email is same domain email. Eg. if your website is example.com then from email will be name@example.com. Also please check if your email exists. If not create that email address.
4. Go to Dashboard > Front End PM PRO > Emails and check all the fields are filled. Eg. Message subject, Message content. > All fields are filled
5. Check your Junk/Spam folder also if your email notification ended in there. > Checked, no emails there either

This is what the error log says:
[24-Aug-2018 07:17:25 UTC] PHP 4. define() /home/vandebiltzadenvlas.com/public_html/wp-config.php:94
[24-Aug-2018 07:17:25 UTC] PHP 3. require_once() /home/vandebiltzadenvlas.com/public_html/wp-load.php:37
[24-Aug-2018 07:17:25 UTC] PHP 2. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:31
[24-Aug-2018 07:17:25 UTC] PHP 1. {main}() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:0
[24-Aug-2018 07:17:25 UTC] PHP Stack trace:
[24-Aug-2018 07:17:25 UTC] PHP Notice: Constant WP_MEMORY_LIMIT already defined in /home/vandebiltzadenvlas.com/public_html/wp-config.php on line 94
[24-Aug-2018 07:17:15 UTC] PHP 5. define() /home/vandebiltzadenvlas.com/public_html/wp-config.php:94
[24-Aug-2018 07:17:15 UTC] PHP 4. require_once() /home/vandebiltzadenvlas.com/public_html/wp-load.php:37
[24-Aug-2018 07:17:15 UTC] PHP 3. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:31
[24-Aug-2018 07:17:15 UTC] PHP 2. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/edit.php:10

Kind regards, Sanne

Hi,
No I didn’t use an custom email template.
The email address is registered. They also receive and send mails from that account.

Now another issue. I’ve updated the plugin and now I can’t make any new announcements. In the past there were a button where you can make an new announcement. How do I make an new announcement now?

Hi,

Okay I haven’t read that indeed. I only saw the plugin update in the plugin panel in WP, another thing learned.
I’ve sended you the credentials. You can add an new test user with your own mail address.

Hello,

I’ve contacted the host but they say that the problem doesn’t lay in the host/DNS settings.
We have installed an SMTP plugin and tried sending another announcement through Front End PM Pro but it still doesn’t send the notification emails.

We also have tested the website by filling out an contact form which is placed on the website (Contact Form 7 plugin – by Takayuki Miyoshi) and that will send out an notification email.
We also have installed an plugin that looks if the website can send emails (Check Email plugin – by Chris Taylor) and the test emails are coming in and no errors are appearing in the debug log.
So it looks like the website can send emails but there is another issue but I can’t figure out what.

Can you help me please?