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Hi support,
Replying on a message through e-mail is working great, but there’s one small issue.
Sometimes the previous messages of the conversation are not removed (while I did select the option in the FEP settings).
Is there a way to make this waterproof so the previous message(s) will always be deleted?
Gr, Jerrel.
There is no standard of reply emails. So it is very hard (if not impossible) to perfectly remove only reply content.
There are many variable which make it fail. eg. mail client language, pointer etc.You can add top of your email template (in Front End PM PRO > Settings > Emails > New Message Content / Reply Message Content)
--- Reply Above This Line ---. If user reply above that line then Below of that line everything will be removed
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