Error: Something wrong. Please try again.

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This topic is: Resolved
Viewing 15 posts - 1 through 15 (of 17 total)
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  • June 28, 2019 at 7:20 am #26244
    Felicia Ray
    Participant

    I just purchased this plugin yesterday and I cannot get it to work. Each time I try to send a message (private or announcement) I click “send message”, the status bar immediately goes to 100% and then I get “Error: Something wrong. Please try again.”

    I have attached a screenshot.

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    June 28, 2019 at 7:50 am #26248
    Felicia Ray
    Participant

    I also want to add that I have deactivated all plugins and changed to a default WP theme to test this and I am still getting the same message when attempting to send.

    I have tried from the Chrome Brwoser as well as Internet Explorer.

    I also received this message when attempting to send messages with your free plugin. I thought the pro-plugin would resolve the issue. 🙁

    June 28, 2019 at 8:39 am #26251
    Shamim Hasan
    Keymaster

    Please let me know following.
    1. Are you using this plugin (FREE or PRO) from before?
    2. Do you have messages from previous version?
    3. Check database and see if there any database table name start with PREFIX_fep_ where PREFIX if your database table prefix. if yes, let me know how many and what are they.
    4. Do your set database user in wp-config.php have permission to create database table?

    June 28, 2019 at 8:45 am #26253
    Felicia Ray
    Participant
    This reply has been marked as private.
    June 28, 2019 at 10:11 am #26256
    Shamim Hasan
    Keymaster

    Hi again,
    May be i was not clear in my questions

    1. Did you use this plugin before starting this issue?
    2. Do you have messages (messages between users) from previous version?

    If you want me to have a look please send me credentials using https://www.shamimsplugins.com/sensitive-information/

    June 28, 2019 at 12:28 pm #26265
    Felicia Ray
    Participant
    This reply has been marked as private.
    June 28, 2019 at 4:30 pm #26286
    Shamim Hasan
    Keymaster

    Please check now.

    Also disable message page caching. Otherwise your user will not get message immediately when send.
    This plugin already have build-in caching.

    June 28, 2019 at 11:04 pm #26298
    Felicia Ray
    Participant
    This reply has been marked as private.
    June 28, 2019 at 11:54 pm #26301
    Felicia Ray
    Participant
    This reply has been marked as private.
    June 29, 2019 at 10:11 am #26312
    Shamim Hasan
    Keymaster

    For some reason this plugin database table was not created.
    Which plugin you are using for caching? ask them how to deactivate caching in a page.
    Announcement emails are queued to sending. Please see https://www.shamimsplugins.com/docs/front-end-pm-pro/getting-started-2/announcement-email-queue/

    June 29, 2019 at 10:33 am #26314
    Felicia Ray
    Participant
    This reply has been marked as private.
    June 29, 2019 at 10:45 am #26317
    Shamim Hasan
    Keymaster

    It seems you are using GoDaddy hosting, they have build in caching. You can ask them to exclude message page if possible. otherwise your users will see messages couple of seconds later.

    Is your email issue for announcements solved now?

    June 29, 2019 at 10:46 am #26319
    Felicia Ray
    Participant
    This reply has been marked as private.
    June 29, 2019 at 11:00 am #26322
    Shamim Hasan
    Keymaster

    Please change sending interval to 1 and sending per interval to 5.
    Then wait a minute and refresh website couple of times and see if it start sending.

    If not can you give me access to your website to test?

    June 29, 2019 at 11:19 am #26324
    Felicia Ray
    Participant
    This reply has been marked as private.
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