gray screen after sending a message

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 17, 2024 at 5:13 am #45907
    SteveMTNO
    Participant

    This happens every time I send a message or reply to a message. I get the green “Message successfully sent.” message, but only after the screen goes gray.

    Can anything be done to fix this? It’s been going on for years…

    November 7, 2024 at 12:48 pm #45919
    Shamim Hasan
    Keymaster

    Can you give me a sort screen record of this?

    November 8, 2024 at 4:29 am #45926
    SteveMTNO
    Participant

    Not sure what you’re asking…

    November 9, 2024 at 10:31 am #45927
    Shamim Hasan
    Keymaster

    After sending message it should make an api call to get messages and load messages. So it should not be in grey stage for long time.
    Can you record your screen when sending message so that i can see in which stage the issue is?

    November 9, 2024 at 9:52 pm #45928
    SteveMTNO
    Participant

    It’s not gray for very long, but it’s annoying that it does it at all. It occurs after the green “Message successfully sent.” message is displayed (not before, as I stated earlier)

    I tried getting a screen grab, but it wouldn’t work for some reason.

    Is there another way to troubleshoot this?

    November 9, 2024 at 10:07 pm #45929
    SteveMTNO
    Participant

    Here the list of events, in order:

    – click reply (or send)
    – “Processing” message appears
    – “Message Successfully Sent” message appears
    – Gray screen appears

    There are maybe 2-3 seconds between each step…

    November 10, 2024 at 12:26 am #45930
    Shamim Hasan
    Keymaster

    There should be showing a loading screen.
    As you can see after showing “Message Successfully Sent” message, your reply does not automatically append to all other replies. That time an api call is made to reload all replies so that your recent reply also got included.

    This is expected behavior.

    November 10, 2024 at 4:19 am #45931
    SteveMTNO
    Participant

    Is there a way to suppress the gray screen?

    November 11, 2024 at 10:44 am #45933
    Shamim Hasan
    Keymaster

    You can try a transparent loader. Add following code in Dashboard > Front End PM PRO > Settings > Appearance > Custom CSS

    .fep-loader {
	-ms-filter: "progid:DXImageTransform.Microsoft.Alpha(Opacity=0)";
	filter: alpha(opacity=0);
	opacity: 0;
}

    Please note loader will be transparent from all places for this in this plugin.

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Viewing 9 posts - 1 through 9 (of 9 total)

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