invalid license key error message after changing domains

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 15, 2020 at 8:24 pm #38527
    Allison Rae
    Participant

    Hi, I changed the domain name for my website and now I get an error message that says the license key for this plugin is not valid. I did deactivate the old domain before activating the new domain in my account. What else do I need to do so the pro plugin will work again on my site?

    June 15, 2020 at 8:34 pm #38530
    Allison Rae
    Participant

    And yes, I already changed to new site key and secret key generated by Google. Recaptcha plugin still says my license for pro is invalid.

    June 16, 2020 at 2:13 am #38534
    Shamim Hasan
    Keymaster

    Please follow https://www.shamimsplugins.com/docs/advanced-nocaptcha-recaptcha/troubleshoot-2/license-keys-not-activating-2/

    June 16, 2020 at 7:18 am #38541
    Allison Rae
    Participant

    Thank you for the instructions. I tried both methods several times and still get the message that the license is invalid or expired. In my account, it says that the license is active. Do I need to purchase another license or can we make this work with the license I already have?

    June 16, 2020 at 8:53 am #38544
    Shamim Hasan
    Keymaster

    You do not need to purchase another license.
    Can you give me access to your website so that i can setup for you? If yes please send admin user details using https://www.shamimsplugins.com/sensitive-information/

    June 16, 2020 at 8:54 pm #38556
    Allison Rae
    Participant

    Credentials sent. Thank you for your help.

    June 16, 2020 at 10:02 pm #38561
    Shamim Hasan
    Keymaster

    Thank you.
    I have corrected the issue. You had inputted wrong key. Last 1 digit was missing from the key.

    June 16, 2020 at 11:33 pm #38570
    Allison Rae
    Participant

    Got it. So I copied and pasted the key multiple times. How could each time be missing a number? I’m glad it’s fixed and thank you for your help. Much appreciated!

    June 17, 2020 at 2:24 pm #38590
    Shamim Hasan
    Keymaster

    You had copied form https://www.shamimsplugins.com/checkout/purchase-history/ right?
    We will try to find out if there any issue from our end.

    June 17, 2020 at 9:50 pm #38599
    Allison Rae
    Participant

    I did. But no problem since this is fixed now. Thanks again.

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Viewing 10 posts - 1 through 10 (of 10 total)

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