message cannot be deleted by user

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  • November 15, 2020 at 4:09 pm #41743
    Hlaing Min
    Participant

    Hi, users cannot delete the messages as you can see in the video link.

    https://drive.google.com/file/d/1kKY-ocifGhJ30XJatgFyw0qcYuTs2jhV/view

    Could you please kindly help to resolve this issue? Thank you in advance.

    November 15, 2020 at 9:25 pm #41750
    Shamim Hasan
    Keymaster

    Sorry, That is not the way to delete a message. If you add some files as attachment, that remove button will remove that selected file.

    To delete a message go to Messagebox and then select checkbox left side of that message. Then select “Delete” from Bulk actions. See screenshot attached.

    Attachments:
    You must be logged in to view attached files.
    November 15, 2020 at 11:00 pm #41756
    Hlaing Min
    Participant

    Okay. I got it. Thank you. I noticed that if one side deletes a message thread, the other side can still read the message. If both sides delete the message, does it completely delete the message from the database?

    November 16, 2020 at 5:35 pm #41768
    Shamim Hasan
    Keymaster

    Yes, if both recipient delete that same message that message will be deleted from database.
    There is a filter fep_filter_delete_from_db which you can use not to delete from database if you want.

    November 18, 2020 at 8:07 pm #41794
    Hlaing Min
    Participant
    This reply has been marked as private.
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Viewing 5 posts - 1 through 5 (of 5 total)

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