Multisite license issues

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  • November 7, 2020 at 10:03 am #41665
    Patrick Bourne
    Participant

    Hi,

    I am using this on a multisite, and it works fine on the first (primary) site, but the same messages are showing in the subsites. Is there a way to make each install independent? I can’t deactivate the license without an error and can’t add the multsite site mapped domain to my list of approved domains.

    Thanks

    Patrick

    November 7, 2020 at 3:32 pm #41670
    Shamim Hasan
    Keymaster

    Which version of the plugin you are using?
    Can you please give me a screenshot of the settings page of this plugin (including side menu)?

    November 11, 2020 at 4:28 pm #41710
    Patrick Bourne
    Participant

    Hi Shamim,

    Error message is:

    Hmm… It looks like the license deactivation failed.
    Error received from the server: (object) array( ‘type’ => ‘ItemNotFound’, ‘message’ => ‘Install 5698363 not found.’, ‘code’ => ‘install_not_found’, ‘http’ => 404, ‘timestamp’ => ‘Wed, 11 Nov 2020 10:20:15 +0000’, )

    Version # 11.3.1

    Thanks!

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    November 12, 2020 at 1:44 pm #41720
    Shamim Hasan
    Keymaster

    Can you please click “Sync” and “Sync License” in your account page?
    Let me know.

    November 13, 2020 at 3:51 am #41727
    Patrick Bourne
    Participant

    When I click either of those, I get the error message as shown in this screenshot 🙁

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    November 13, 2020 at 11:39 pm #41736
    Shamim Hasan
    Keymaster

    Sorry for the trouble.
    I have contacted my license partner and waiting for their reply about your issue.
    I will get back to you.

    November 16, 2020 at 9:31 pm #41775
    Shamim Hasan
    Keymaster

    Thank you for being patient.
    It seems you have copied one site with its data which include license information and then delete one of them. That confuses our license system.

    May you please email support@freemius.com (include this support topic link) and they will assist you to solve this issue.

    Let me know.

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Viewing 7 posts - 1 through 7 (of 7 total)

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