New update crashed site

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  • Author
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  • October 6, 2018 at 8:34 am #18025
    Craig Tucker
    Participant

    I just tried the new update and my site crashed. I restored from back up and all is well.
    –Craig

    October 6, 2018 at 8:53 am #18028
    Shamim Hasan
    Keymaster

    What error you are getting? White screen of death?
    1. Currently which version of this plugin, wordpress and php you are using?
    2. Please check your error log in server and see if there any error.

    if you do not find any enable wp_debug and wp_debug_log and after an update, look at wp-content/debug.log to see if anything gets logged there.

    Let me know.

    October 6, 2018 at 10:13 am #18029
    Craig Tucker
    Participant

    Yep, tried it again. Version 10.1.3. White screen. [HTTP/1.1 500 Internal Server Error 2061ms]. I will try the debugging.

    October 6, 2018 at 10:32 am #18031
    Craig Tucker
    Participant

    I am using WordPress 4.9.7

    in the error log:

    [06-Oct-2018 04:28:27 UTC] PHP Warning: require_once(): open_basedir restriction in effect. File(/volume1/@appstore/PEAR/PEAR.php) is not within the allowed path(s): (/var/services/web:/tmp:/var/services/tmp) in /volume1/web/wordpress/wp-content/plugins/front-end-pm-pro/pro/fep-email-parser/mimeDecode.php on line 65
    [06-Oct-2018 04:28:27 UTC] PHP Warning: require_once(/volume1/@appstore/PEAR/PEAR.php): failed to open stream: Operation not permitted in /volume1/web/wordpress/wp-content/plugins/front-end-pm-pro/pro/fep-email-parser/mimeDecode.php on line 65
    [06-Oct-2018 04:28:27 UTC] PHP Fatal error: require_once(): Failed opening required ‘PEAR.php’ (include_path=’.:/var/packages/PEAR/target’) in /volume1/web/wordpress/wp-content/plugins/front-end-pm-pro/pro/fep-email-parser/mimeDecode.php on line 65

    October 6, 2018 at 10:58 am #18033
    Shamim Hasan
    Keymaster

    If you refresh your website couple of times is it working?
    Do you use Email piping/POP3 setup in this plugin?

    you can modify open_basedir restriction. Instruction in https://stackoverflow.com/a/34980645

    Let me know.

    October 6, 2018 at 11:45 am #18038
    Shamim Hasan
    Keymaster

    Please change in mimeDecode.php line 65

    require_once 'PEAR.php';

    to

    @include_once 'PEAR.php';

if ( ! class_exists( 'PEAR' ) ) {
    require_once __DIR__ . '/PEAR.php';
}

    Let me know if this works.

    October 6, 2018 at 12:07 pm #18039
    Craig Tucker
    Participant

    No luck with refresh. I have tried on different browsers and still no luck. I am using piping. Modifying open_basedir did not make a difference.

    October 6, 2018 at 12:12 pm #18041
    Craig Tucker
    Participant

    Ok, your edit works:

    @include_once ‘PEAR.php’;

    if ( ! class_exists( ‘PEAR’ ) ) {
    require_once __DIR__ . ‘/PEAR.php’;
    }

    All is well, thanks.

    Craig

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Viewing 8 posts - 1 through 8 (of 8 total)

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