Nothing works

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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • February 15, 2019 at 12:02 am #21633
    Albert de Goias
    Participant

    Since I upgraded to Pro, messages do not go through. When admin sends, there is confirmation, but the recipient does not receive the message. In both profiles, “no messages” show. The message is simply lost. I I go to Front end pro and click the link to the message, I get invalid request. I deactivated and reloaded with no luck.
    Albert

    February 15, 2019 at 6:49 pm #21646
    Albert de Goias
    Participant

    I desperately need an answer. Please help. I HAVE purchased Pro.

    February 17, 2019 at 1:58 am #21691
    Shamim Hasan
    Keymaster

    Was it working when using free version?
    Which version you were using?
    Did you set Front End PM page in Front End PM PRO > Settings > General?
    Do you use any caching plugin? If yes please exclude message page from caching.
    Can you please deactivate all other plugins then try?

    Also please see your server log if any error log is there.

    Let me know.

    February 17, 2019 at 2:50 am #21693
    Shamim Hasan
    Keymaster

    Also you sent me an email that you keep getting “0 messages updated” when click proceed. If it correct? From which version you are updating? Now which version you are using?

    Also please see https://www.shamimsplugins.com/support/topic/support-answer-may-delay/ for delayed response reason. It is already an sticky post i had posted 4 days before.

    February 17, 2019 at 2:59 am #21695
    Albert de Goias
    Participant

    Thank you Shamin. I hate getting mad. Wish I had seen your delay post before.
    I am working on your suggestions.
    Yes, I set the page.
    Version 10.1.5
    I am going to deactivate all plugins now.
    I’ll repost.

    February 17, 2019 at 3:01 am #21697
    Albert de Goias
    Participant

    Can’t remember which version I had before as I updated it several months ago.

    February 17, 2019 at 3:17 am #21699
    Albert de Goias
    Participant

    Sorry Shamin, when I deactivated plugins, couldn’t read the site. So I couldn’t test it. I’m flummoxed. I can wait until tomorrow if you willo be in a better situation then.

    February 17, 2019 at 3:18 am #21701
    Shamim Hasan
    Keymaster

    Please follow step by step

    1. Backup your database first.
    2. delete fep_db_version option from db
    3. delete or rename any table starting with PREFIX_fep_
    4. Then update to latest version of the plugin of not already
    5. Then click “Proceed” when shows database update notice. Then start update. Wait until it finish.

    Let me know.

    February 17, 2019 at 4:10 am #21702
    Albert de Goias
    Participant

    Holy cow Shamin. You are speaking Greek to me. Which databases?

    February 17, 2019 at 4:13 am #21704
    Albert de Goias
    Participant

    Are you talking about the whole databases of the cpanel?

    February 17, 2019 at 4:16 am #21706
    Shamim Hasan
    Keymaster

    I think you are not familiar with code.
    Do you want me to correct this for you? If yes, please give me your cpanel and admin access. Please use https://www.shamimsplugins.com/sensitive-information/ to send credentials.

    February 17, 2019 at 10:52 am #21718
    Shamim Hasan
    Keymaster

    Please check your website now.

    February 17, 2019 at 7:06 pm #21731
    Albert de Goias
    Participant

    You are nothing less than fabulous. Thank you so much Shamin.

    February 17, 2019 at 7:07 pm #21733
    Albert de Goias
    Participant
    This reply has been marked as private.
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Viewing 14 posts - 1 through 14 (of 14 total)

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