POP3 Reply

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  • July 11, 2020 at 9:30 pm #39193
    andy.herrera
    Participant

    Is there any way to reply to POP3 notifications so that it goes to the user’s inbox?

    I am using Siteground for hosting and can’t use the e-mail piping feature

    July 11, 2020 at 9:39 pm #39196
    andy.herrera
    Participant

    I should also add:

    My email notifications are working fine and expected. I see the token ID in the email but replies are not being routed to the user inbox.

    July 11, 2020 at 11:19 pm #39198
    Shamim Hasan
    Keymaster

    Please follow https://www.shamimsplugins.com/docs/front-end-pm-pro/getting-started-2/pop3-feature/

    Let me know.

    July 11, 2020 at 11:40 pm #39200
    andy.herrera
    Participant

    Hi Shamim – yes already did that.

    POP3 setup is correct. I even replicated on my desktop client to make sure server, port and SSL config was correct. I also followed your advice on another thread where you said to check the cron job. The pop3 cron job is there, but does seem to work.

    July 12, 2020 at 11:38 am #39222
    Shamim Hasan
    Keymaster

    When you reply to an email, does not goes to that email inbox which you set in POP3 email? Please do the following and let me know.
    1. Create a new message
    2. Reply to that email which is sent to recipient email address.
    3. Check inbox of that email which is set as POP3 email. Does that reply in email inbox? Does that email has message key in email subject? Does that email sender email is same as that user email in your website?
    4. Wait 15 minutes. Refresh your website couple of times. Does that email still in inbox of that email address? Is it imported as message in your website?

    July 12, 2020 at 10:01 pm #39239
    andy.herrera
    Participant

    I’m not sure why but it started working over night. I toggled “off” to POP3 a few times so maybe that did that trick.

    Now that I have replies working – is it possible to create a new message by sending a NEW email? In other words, is there a way I can email my POP3 address and have that routed to a user’s message?

    July 12, 2020 at 10:18 pm #39243
    Shamim Hasan
    Keymaster

    Glad it is working.
    Sorry, we cannot send a new message from a new email. We track email by a key in the subject by default. As new message it will not have key. So to which user this email will go? If you have any suggestion you can let me know. I will try to implement that.

    July 12, 2020 at 11:29 pm #39245
    andy.herrera
    Participant

    The same method used for scanning the POP3 inbox can be used for new messages, except with a new subject line like “[NEW-MESSAGE-UserA] Subject”. The “From” email should be a registered user and “UserA” is who the message is being delivered to.

    At the moment, I’m evaluating rather I’ll need to develop something custom but if Front End PM had this ability, it would satisfy 100% my use case. I have a backend app that needs to communicate with my members. Simple updates like “Your Order is in Queue”, and “Someone is assigned to your ticket”..

    This feature would allow other back end systems a nice way to communicate with users.

    July 13, 2020 at 12:00 pm #39256
    Shamim Hasan
    Keymaster

    Thank you.
    When UserA will send an email, his email address will be in “From” email. In this method he will message to himself. We will need to find a way to determine UserB to whom that message will be sent.

    July 20, 2020 at 8:28 pm #39445
    andy.herrera
    Participant

    Hi Shamim –

    I had a typo in my previous example. The destination user (UserB) should be in the subject line:

    “[NEW-MESSAGE-UserB] Subject”

    Your POP3 scraping method would just need to grab the username after the “[NEW-MESSAGE- ” and the sender’s username from the POP3 email header. I think this would be a fantastic feature and it would allow backend systems a way to easily communicate with users.

    July 21, 2020 at 7:40 am #39460
    Shamim Hasan
    Keymaster

    In that case user will have to remember all users username. Also they will have to write that code exactly which will be wrong in most of the cases.
    In addition to that this will also introduce bot issue, spam messages can be sent easily.
    This is a security issue as well, as from email can be spoofed.

    July 21, 2020 at 9:10 pm #39497
    andy.herrera
    Participant

    Remembering a username won’t be a problem, as the backend system can handle that.
    The “From” spoof is a good point. I wonder if having a single Key that is only used for new messages can help that issue. Something like Subject: [KEY123-UserB]

    Ultimately, I think this is a fantastic plugin for PM between users. It would be great if it could be leveraged as a messaging systems as well.

    July 22, 2020 at 10:08 am #39508
    Shamim Hasan
    Keymaster

    Thank you.
    I also think this will be a great feature but it should be more straight forward. When i will get a good idea which will work for all users, i will definitely add this feature.
    Currently i have one idea that if any user send any email to that email address which does not have any key in the subject that will be sent to the admin as a new message. But i am searching for more good idea for this.

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