Role to Role Block

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This topic is: Resolved
Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • March 1, 2021 at 5:25 pm #42598
    eddy.hoogendijk
    Participant

    Hi,

    I have set up a Role to Role Block: Subscriber to All Roles – Block for New Messages and for Reply.
    As described in the documentation, the entire To-section is hidden now. Exactly what I need.

    But, when I want to send (to the Admin, for which only one is set up), the error message Error: You cannot message to <name of admin>. Obviously <..> is just a replacement of the real name.

    What am I doing wrong?

    March 2, 2021 at 9:01 am #42606
    Shamim Hasan
    Keymaster

    Are you logged in as same user as that admin? You cannot send message to yourself.
    Log in as another user and try again.

    Let me know.

    March 2, 2021 at 1:07 pm #42611
    eddy.hoogendijk
    Participant

    No, the sender has a Subscriber role and is different from the receiver, who has an Admin role.
    The site is under development, I am testing with different users in different browsers.

    March 2, 2021 at 9:20 pm #42617
    Shamim Hasan
    Keymaster

    Can you please login as that admin user and go to settings page in front-end. See the Blocked users and if that sender user is blocked.
    Let me know.

    March 3, 2021 at 1:53 am #42620
    eddy.hoogendijk
    Participant

    No, there are no blocked users. I really have no clue why he cannot send to admin.

    March 4, 2021 at 1:03 pm #42635
    Shamim Hasan
    Keymaster

    Is it possible for your to give me admin and FTP/SFTP access so that i can try?
    If yes please send using https://www.shamimsplugins.com/sensitive-information/

    March 7, 2021 at 4:55 pm #42650
    eddy.hoogendijk
    Participant

    Hi Shamim, did you manage to investigate this issue further?

    March 8, 2021 at 1:36 am #42653
    Shamim Hasan
    Keymaster

    Sorry for the late reply for weekend.
    I tried with admin account and working.
    But i could not login using subscriber account, so i could not test that. Can you please check that you can login with subscriber account you provided me? It is showing by cookies is blocked which is not. I tried with multiple browser (Safari, chrome, firefox) and showing same error message.

    March 8, 2021 at 2:10 am #42657
    eddy.hoogendijk
    Participant

    Ah, there is something strange going on. It comes with that cookies message, but if you try again it let’s you in. Don’t know why.

    March 8, 2021 at 9:44 am #42666
    Shamim Hasan
    Keymaster

    Still getting same error.

    March 8, 2021 at 4:27 pm #42673
    eddy.hoogendijk
    Participant

    I had another look, and the error message is gone, the subscriber role can now send messages.
    Not sure why it works now.
    Perhaps it had to do with another plugin that was causing conflicts with some other plugins, too, and for which I just installed an updated version.
    Anyway, the issue is gone.

    Thanks for your support!

    April 26, 2021 at 9:33 pm #43014
    eddy.hoogendijk
    Participant

    Hi,
    Today the same thing happened to me again, and I was able to figure out the root cause.
    For some reason there was an additional Subscriber role assigned to the Admin.
    Taking it out, and it was working again.

    Perhaps it is helpfull to other people…

    May 10, 2021 at 1:53 am #43068
    massimo.manca
    Participant

    hi Shamim,
    i hid the buttons from the menu, and everything is ok!

    function fep_cus_fep_menu_buttons( $menu )
    {
    unset( $menu[‘settings’]);
    unset( $menu[‘announcements’]);
    unset( $menu[‘newmessage’]);
    unset( $menu[‘messagebox’]);
    return $menu;
    }

    I would like the “new message” button to be visible only to the administrator. how can I do?
    thank you very much

    May 10, 2021 at 11:56 pm #43075
    Shamim Hasan
    Keymaster

    You can go to Front End PM PRO > Settings > Security and check “Who can send new message” to only Administrator

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Viewing 14 posts - 1 through 14 (of 14 total)

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