adam.marshall
Forum Replies Created
-
AuthorPosts
-
August 5, 2020 at 6:10 am in reply to: Some customers are complaining – “Please solve captcha correctly” #40046adam.marshallParticipant
Please add <?php echo do_shortcode( ‘[anr-captcha]’ ); ?> in envision/woocommerce/myaccount/form-login.php around line 66
Fixed the problem. Added this to my child theme files.
August 4, 2020 at 9:00 pm in reply to: Some customers are complaining – “Please solve captcha correctly” #40040adam.marshallParticipant1. Yes, I changed it in the plugin settings page.
2. Yes, failed logon captcha still set to 2
3. Using theme Envision – https://themeforest.net/item/envision-responsive-retina-multipurpose-theme/5928018 – I am NOT using the “Envision Custom Login Pages” that comes with it. Can you tell me how to share the code with you for the login form? The “My Account” page just has the shortcode for [woocommerce_my_account]. As far as I know I’m using the standard logon page.August 4, 2020 at 9:17 am in reply to: Some customers are complaining – “Please solve captcha correctly” #39982adam.marshallParticipantCan you visit the site and use developer tools to narrow down the problem? I’ve even had my web developer look into this and he’s fixed the placement of the Google Logo so now that it’s in-front of the footer, however that’s only appearance. There’s got to be some sort of troubleshooting that can be done or some log that can be enabled to allow you to figure out what’s going on. It’s not falling back on a ‘display’ of a captcha after 2 failed attempts either.
August 4, 2020 at 9:10 am in reply to: Some customers are complaining – “Please solve captcha correctly” #39978adam.marshallParticipantMultiple users using multiple methods of trying to log in. No one sees any Captcha, A few under my direction have browsed the site for a little bit (multiple pages) before clicking on the login button. The same users have tried multiple times (likely over 6) to gain access and each time it gives the same error (which I’ve now adjusted to be a bit more descriptive letting them know we’re using reCAPTCHA v3)
Attachments:You must be logged in to view attached files.August 3, 2020 at 11:53 pm in reply to: Some customers are complaining – “Please solve captcha correctly” #39971adam.marshallParticipantRemoved CF7 reCAPTCHA this morning. Since then, I’m still getting reports that different users can’t log in. Dropped the captcha score to 0.3 yesterday too.
July 31, 2020 at 8:34 pm in reply to: Some customers are complaining – “Please solve captcha correctly” #39871adam.marshallParticipantThis reply has been marked as private.July 31, 2020 at 7:17 pm in reply to: Some customers are complaining – “Please solve captcha correctly” #39866adam.marshallParticipantWhile I would agree with you, I’m going to throw something in there for you to think about…
A user cannot login to their account, no matter what they do. V3 is enabled on all pages with anr. The customer heads over to my contact form which is using CF7, and is able to send a notification email to me. CF7 is using V3 too.
So what’s the difference? CF7 is using CF7’s implementation of V3, NOT anr’s shortcode
So with that information, what are you thinking?
July 31, 2020 at 7:56 am in reply to: Some customers are complaining – “Please solve captcha correctly” #39843adam.marshallParticipantDo you have any kind of logging capabilities (debug, info, or other) that can be turned on to find out if a) it’s loading correctly, b) find a way to see what’s going on? How can we troubleshoot if the issue is with the plugin and it’s implementation on the site, vs actually google blocking it?
-
AuthorPosts