Sanne Huntink
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Sanne HuntinkParticipant
Aha! When I removed the license key, saved the settings, and then added the key again and saved the key is correctly activated again!
Thank you! Problem solvedSanne HuntinkParticipantThis reply has been marked as private.Sanne HuntinkParticipantThank you the problem of the notification mails had been solved! 😀
Sanne HuntinkParticipantAnother question that I have;
Since the last update we can’t edit an announcement when it’s published (not at the front and not at the backend from the website). That was an function we used a lot. We re-opened an announcement, added a file and save it again.Is there a way that we can get that function back?
Hope to hear from you soon!
Kind regardsSanne HuntinkParticipantYES! Thank you! I now get all the notification mails at once in my mailbox!
What was the problem now? So I will know it when it would appear another time.Thank you so much!
Kind regards,
SanneSanne HuntinkParticipantI have made an new announcement and added myself to the recipient but still don’t get an notification mail.
It says the email is still pending.Attachments:You must be logged in to view attached files.Sanne HuntinkParticipantYes, that is okay. You can access the website with the credentials I send you the last time.
Thank youSanne HuntinkParticipantOh and I have deactivated plugins that were installed since the notifications stopped working. No change.
And I have installed an plugin that checks on conflicts in the website (for example conflicts between plugins).
No conflict there either.Sanne HuntinkParticipantHello,
I’ve contacted the host but they say that the problem doesn’t lay in the host/DNS settings.
We have installed an SMTP plugin and tried sending another announcement through Front End PM Pro but it still doesn’t send the notification emails.We also have tested the website by filling out an contact form which is placed on the website (Contact Form 7 plugin – by Takayuki Miyoshi) and that will send out an notification email.
We also have installed an plugin that looks if the website can send emails (Check Email plugin – by Chris Taylor) and the test emails are coming in and no errors are appearing in the debug log.
So it looks like the website can send emails but there is another issue but I can’t figure out what.Can you help me please?
Sanne HuntinkParticipantAh thank you, that helped out a lot! I will contact the host.
I have installed an SMTP plugin, but we haven’t had the mailserver under our controle so I have made an request there to get the SMTP username and password.Thank you!
Sanne HuntinkParticipantHi,
Okay I haven’t read that indeed. I only saw the plugin update in the plugin panel in WP, another thing learned.
I’ve sended you the credentials. You can add an new test user with your own mail address.Sanne HuntinkParticipantThis reply has been marked as private.Sanne HuntinkParticipantHi,
No I didn’t use an custom email template.
The email address is registered. They also receive and send mails from that account.Now another issue. I’ve updated the plugin and now I can’t make any new announcements. In the past there were a button where you can make an new announcement. How do I make an new announcement now?
Attachments:You must be logged in to view attached files.Sanne HuntinkParticipantHi,
Yes it was sending emails before. The thing that has changed is we have set the website live. So the URL has changed and the website was moved from one server to another. And we have installed an SSL certificate (http > https). If you are referring to if I use the e-mail setup within the plugin and have changed some text in that than yes, I am using custom email templates.
And I have walked through the troubleshoot, stil doesn’t work:
1. Go to Front-end settings page of messages and see if “Email me when I get new messages?” checked > Checked
2. Check if normal email can send from your website (eg. register, lost password email etc). > WordPress has send me an password lost email
3. If you use any SMTP plugin, see your SMTP plugin setup and Dashboard > Front End PM PRO > Emails > From Email is same. > I don’t use an SMTP plugin but in the settings of Front end pro are set the same domain
If you do not use any SMTP plugin, please check if Dashboard > Front End PM PRO > Emails > From Email is same domain email. Eg. if your website is example.com then from email will be name@example.com. Also please check if your email exists. If not create that email address.
4. Go to Dashboard > Front End PM PRO > Emails and check all the fields are filled. Eg. Message subject, Message content. > All fields are filled
5. Check your Junk/Spam folder also if your email notification ended in there. > Checked, no emails there eitherThis is what the error log says:
[24-Aug-2018 07:17:25 UTC] PHP 4. define() /home/vandebiltzadenvlas.com/public_html/wp-config.php:94
[24-Aug-2018 07:17:25 UTC] PHP 3. require_once() /home/vandebiltzadenvlas.com/public_html/wp-load.php:37
[24-Aug-2018 07:17:25 UTC] PHP 2. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:31
[24-Aug-2018 07:17:25 UTC] PHP 1. {main}() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:0
[24-Aug-2018 07:17:25 UTC] PHP Stack trace:
[24-Aug-2018 07:17:25 UTC] PHP Notice: Constant WP_MEMORY_LIMIT already defined in /home/vandebiltzadenvlas.com/public_html/wp-config.php on line 94
[24-Aug-2018 07:17:15 UTC] PHP 5. define() /home/vandebiltzadenvlas.com/public_html/wp-config.php:94
[24-Aug-2018 07:17:15 UTC] PHP 4. require_once() /home/vandebiltzadenvlas.com/public_html/wp-load.php:37
[24-Aug-2018 07:17:15 UTC] PHP 3. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/admin.php:31
[24-Aug-2018 07:17:15 UTC] PHP 2. require_once() /home/vandebiltzadenvlas.com/public_html/wp-admin/edit.php:10Kind regards, Sanne
Sanne HuntinkParticipantAh, great!! Thank you! That will work for us.
Do you have an idea when we can expect the update?
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